Cancellation & refund policy

A booking confirmation containing the booking details for day trips and services (such as transfers) purchased via the Brilliant Tours website and/or at a Brilliant Tours office will be sent to the CONSUMER. Upon completion of the booking, the following cancellation and refund terms shall be deemed to have been accepted by the CONSUMER.

The cancellation and refund terms applicable between Brilliant Tours and the CONSUMER are as follows:

1. Cancellation and refunds for day trips and services

For day trips and services, unless otherwise stated, the full amount paid shall be refunded to the CONSUMER without any deductions for cancellation or amendment requests made up to 24 hours before the start time of the trip or service.

No refund will be made for cancellation requests made less than 24 hours before the start of the tour or service, or in the event of a no-show; the CONSUMER agrees and undertakes to pay the full amount to Brilliant Tours as a cancellation fee.

Cancellation and amendment requests must be submitted to Brilliant Tours by telephone, WhatsApp or email. The time at which the request is received by Brilliant Tours shall be taken as the basis.

2. Refunds for promotional and campaign products

For promotional or campaign products, the 24-hour rule set out above applies unless otherwise specified in the campaign terms and conditions.

3. Name changes and transfers

Name changes may be made free of charge up to 24 hours before the start time of the tour or service. Requests made with less than 24 hours’ notice may not be accommodated.

Name changes are made at the CONSUMER’s request and with their consent. All requests for changes communicated to Brilliant Tours via telephone, email, SMS or WhatsApp are deemed to constitute the CONSUMER’s consent.

4. Cancellations due to force majeure and/or health reasons

Circumstances constituting force majeure as defined by law, serious accidents, serious illnesses requiring medical treatment and death affecting the CONSUMER or their first-degree relatives shall be accepted as force majeure for the CONSUMER. The CONSUMER must prove the existence of force majeure by providing valid documentation obtained from official authorities or hospitals.

If notice of cancellation is given less than 24 hours before the start of the tour or service; excluding amounts paid to third parties that can be documented and are non-refundable, the amount paid by the CONSUMER shall be refunded to the CONSUMER within 14 days of Brilliant Tours receiving the notice.

Pursuant to Law No. 1618, should this cancellation fall within the scope of insurance cover, the necessary refund shall be made by the insurance company, and the timeframe for the refund may vary depending on the insurance company’s claims settlement process. Brilliant Tours bears no responsibility for the duration of insurance refund procedures or the processing of documentation.

5. Cancellation of a tour by Brilliant Tours

Brilliant Tours reserves the right to cancel tours in whole or in part due to failure to reach the minimum group size, weather and sea/road conditions, force majeure and/or similar reasons. In such cases, the CONSUMER shall be notified as soon as possible and no later than one day before the tour is due to start; in the event of sudden changes in weather or sea conditions, notification may be given on the day of the tour. In such cases of cancellation, the CONSUMER will be offered an alternative date or a full refund will be issued within 14 days. The CONSUMER has no right to claim additional compensation from Brilliant Tours in relation to this cancellation.

6. Credit card refunds

For refunds made to a credit card, it may take up to 14 working days for the refund to appear on the card, depending on the bank’s operating procedures. Should the CONSUMER submit a refund request to their own bank for a tour or service purchased by credit card, Brilliant Tours’ cancellation and refund terms shall apply. Credit card refund transactions may only be processed by Brilliant Tours.

Contact: +90 532 606 13 93 | info@brillianttours.com.tr
Address: Dalyan Mah. Gülpınar Cad. No:24/A Ortaca / Muğla
Website: www.brillianttours.com.tr