Personal data notice (KVKK) · Brilliant Tours

At Brilliant Tours, we attach great importance to the security of your personal data. In this context, we would like to inform you about the “Law on the Protection of Personal Data”, which was enacted to protect individuals’ fundamental rights and freedoms—particularly the right to privacy—and to ensure the protection of personal data. Brilliant Tours, acting as the “Data Controller” under the Law on the Protection of Personal Data No. 6698 (“KVKK”) and related regulations, processes your personal data within the scope set out below and in accordance with the relevant legislation.

1. Collection, Processing and Purposes of Processing of Personal Data

Your personal data may vary depending on the service, product or commercial activity provided by Brilliant Tours; it is collected through automated or non-automated methods; verbally, in writing or electronically via our office, telephone, WhatsApp, email, website, social media platforms and similar channels. Whilst you are using the services of Brilliant Tours and its brands, your personal data – both general and special categories – may be processed, created and/or updated for the purposes set out below, including but not limited to:

Your identity data, contact details, accommodation (hotel) and pick-up information; your visual and audio data
Your payment details that may be required in connection with the tours and services you receive from Brilliant Tours; your personal and special category personal data obtained in the course of delivering the tours and services (e.g. your reported health condition, allergies, etc.),
When you contact us by telephone, in writing or via our website to make use of Brilliant Tours’ services,
Your personal data may also be processed when you visit our website or browse the site.
Your personal data and special category personal data;
To enable the processing of your tour and transfer bookings and the planning of your collection from your hotel,
To facilitate the processing of your insurance arrangements as part of the tour,
To enable invoicing for our services,
To verify your identity,
To share information requested by public authorities in accordance with relevant legislation,
To comply with legal and regulatory requirements,
To ensure, develop and conduct research on internal operations,
To carry out activities relating to the services provided to you in collaboration with our partner organisations,
To manage customer satisfaction and complaints,
To communicate with customers regarding the services they have received (booking confirmations, reminders, etc.),
To enable reporting and auditing,
To enable the development of products and services, and within this scope, to carry out analyses, customer relationship management and reporting, and to utilise these for future requests, as well as to conduct campaigns, promotions and announcements, and, subject to customisation according to your specific purposes and needs to ensure the conduct of marketing activities, including but not limited to: the operation and development of tours and services, the fulfilment of customer requests, and similar purposes.

Furthermore, such data may be processed in accordance with the provisions of the Travel Agents and Travel Agents’ Association Law No. 1618, the Package Tour Contracts Regulation and other relevant legislation, and may be transferred to Brilliant Tours’ physical archives and IT systems, where they may be stored both digitally and in physical form.

2. Transfer of Personal Data

Your personal data may be transferred, within the scope of the Law and other relevant legislation and for the purposes listed above, to:

TÜRSAB
Supervisory and regulatory public institutions and organisations, including the relevant Ministries,
Official authorities and regulatory and supervisory bodies
The General Directorate of Security and other law enforcement agencies,
Courts
Third parties from whom we receive consultancy services, including lawyers, advisers and auditors,
Authorised representatives and agents,
Insurance companies
Payment institutions and banks,
Hotels, transfer and transport service providers, boat and tour operators,
Service providers and business partners with whom we have agreements to ensure the provision of services offered under Brilliant Tours
Business partners who carry out analyses, reporting, campaigns, promotions and announcements to facilitate the development of products and services

including our business partners and other third parties with whom we collaborate, both within Turkey and, where necessary, abroad, for the purpose of developing and delivering tours and services in accordance with the objectives set out above.

3. Method and Legal Basis for the Collection of Personal Data

Your personal data is collected through any verbal, written or electronic means for the purposes set out above and to ensure that services can be provided within the defined legal framework, and to enable Brilliant Tours to fulfil its contractual and legal obligations fully and appropriately.

4. Your Rights Regarding the Protection of Personal Data

In accordance with the relevant legislation regarding your processed personal data, you have the right to: find out whether your personal data is being processed; if so, request information regarding such processing; to find out the purpose of the processing of your personal data and whether it is being used in accordance with that purpose, to know the third parties to whom your personal data has been transferred, whether within or outside the country, to request the rectification of your personal data if it has been processed incompletely or incorrectly, to request the erasure or destruction of your personal data, to request that third parties to whom personal data has been transferred be notified of any rectification and/or erasure or destruction of personal data where such data has been processed inaccurately or incorrectly, to object to a decision being made solely through the automated processing of data that adversely affects you, and to claim compensation for any loss suffered as a result of the unlawful processing of your personal data.

5. Data Security

Brilliant Tours prevents the unlawful processing of your personal data and sensitive personal data, as well as unlawful access to such data; it ensures the necessary level of security for the protection of personal data and takes all necessary technical and organisational measures. Furthermore, Brilliant Tours utilises all available technological means necessary to ensure the required level of security.

Under the provisions of the law, you may submit any requests, queries, suggestions or complaints regarding your personal data via the contact channels on our website or by using the contact details below:

Address: Dalyan Mah. Gülpınar Cad. No:24/A Ortaca / Muğla
Email: info@brillianttours.com.tr
Telephone: +90 532 606 13 93
Website: www.brillianttours.com.tr