Preliminary information form

1. Seller information

Company: SELAY TURİZM EMLAK TAŞ. İNŞ. İTH. İHR. SAN. VE TİC. LTD. ŞTİ.
Brand: Brilliant Tours
Address: Dalyan Mah. Gülpınar Cad. No:24/A Ortaca / Muğla
Phone: +905326061393
E-mail: info@brillianttours.com.tr
Tax office: Ortaca · Tax no: 7590392326
MERSIS no: 0759039232600017
TÜRSAB licence no: 5021

2. Subject and main characteristics of the service

This form applies to day tours, excursions and airport transfer services purchased on the brillianttours.com.tr website. The name, date, time, number of people, pick-up point and what is included or excluded are shown during booking and sent to the customer in the booking confirmation.

3. Price and payment

The price, including all taxes, is shown on the booking screen. Card payments are charged in Turkish lira; prices in foreign currency are converted at the Central Bank of the Republic of Türkiye rate on the day of payment, and the amount to be charged is shown before payment.

Card payments are processed through the VakıfBank virtual POS with 3D Secure verification. Card details are never seen or stored by the seller.

If "Pay on the day" or "Pay in the vehicle" is selected, the price is paid in cash or by card during the service.

4. Performance of the service

The service is provided on the date and at the time stated in the booking. The hotel pick-up time is sent to the customer by WhatsApp, phone or e-mail.

If the service cannot be provided because of weather, sea or safety conditions, the customer is offered another date or the full amount paid is refunded.

5. Right of withdrawal

Under Article 15(1)(g) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to transport, food and beverage and leisure services that must be provided on a specific date or within a specific period. However, the seller offers free cancellation within the periods stated on the Cancellation & refund policy page.

6. Cancellation and refund

Cancellations and refunds are handled according to the Cancellation & refund policy. Refunds of card payments are made to the card used for payment; the time it takes for the refund to appear depends on the bank.

7. Complaints

Requests and complaints can be sent to the seller using the contact details above. Disputes may be brought before the Consumer Arbitration Committee of the consumer's place of residence or of the place of the transaction, within the monetary limits set each year by the Turkish Ministry of Trade, and before the Consumer Courts above those limits.