Distance sales agreement
1. Parties
Seller
Company: SELAY TURİZM EMLAK TAŞ. İNŞ. İTH. İHR. SAN. VE TİC. LTD. ŞTİ.
Brand: Brilliant Tours
Address: Dalyan Mah. Gülpınar Cad. No:24/A Ortaca / Muğla
Phone: +905326061393
E-mail: info@brillianttours.com.tr
Tax office: Ortaca · Tax no: 7590392326
MERSIS no: 0759039232600017
Buyer
The person who makes a booking on the brillianttours.com.tr website and whose name, phone number and e-mail address are given in the booking form (the "Customer").
2. Subject
This agreement sets out the rights and obligations of the parties regarding the day tour, excursion or airport transfer service purchased electronically by the Customer on brillianttours.com.tr and the payment of its price, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
3. Service details
The name, date, time, number of people, pick-up point, price and payment method of the service are shown in the booking form and sent to the Customer in the booking confirmation. This information forms an integral part of this agreement.
4. Price and payment
The price includes all taxes. Card payments are charged in Turkish lira through the VakıfBank virtual POS with 3D Secure verification; prices in foreign currency are converted at the Central Bank of the Republic of Türkiye rate on the day of payment. Card details are not stored by the Seller.
When card payment is offered on the website, campaigns and discounts apply only to card prepayments. If "Pay on the day" or "Pay in the vehicle" is selected, the price is paid during the service.
5. Performance of the service
The Seller provides the service on the date, at the time and with the content stated in the booking. The hotel pick-up time is sent to the Customer in advance, and the Customer must be ready at the pick-up point at that time. No refund is given if the Customer misses the service because they are not ready at the pick-up time.
6. Customer's declarations and obligations
The Customer confirms that the information given in the booking is correct, that they have been informed through the Preliminary information form about the main characteristics, price, payment method and cancellation conditions of the service, and that they have accepted this information electronically.
7. Right of withdrawal
Under Article 15(1)(g) of the Distance Contracts Regulation, there is no right of withdrawal for transport, food and beverage and leisure services that must be provided on a specific date or within a specific period. The Customer may cancel the booking free of charge within the periods stated in the Cancellation & refund policy.
8. Cancellation, changes and refund
Cancellations, date changes and refunds are handled according to the Cancellation & refund policy. If the service cannot be provided because of weather, sea or safety conditions or for a reason attributable to the Seller, the Customer is offered another date or the full amount paid is refunded. Refunds of card payments are made to the card used for payment.
9. Force majeure
In circumstances beyond the control of the parties, such as natural disasters, epidemics, extraordinary weather or sea conditions or decisions of public authorities, the service may be postponed or cancelled. In that case the amount paid is refunded or, with the Customer's consent, used on another date.
10. Personal data
The Customer's personal data is processed only for the purpose of providing the service, in line with the Personal data notice (KVKK) and the Privacy & security policy.
11. Disputes
Disputes arising from this agreement are handled by the Consumer Arbitration Committees within the monetary limits set each year by the Turkish Ministry of Trade, and by the Consumer Courts above those limits.
12. Entry into force
The agreement is concluded electronically when the Customer ticks the box confirming that they have read this agreement and the Preliminary information form and completes the payment. The text of the agreement is always available on the website and is sent to the Customer by e-mail on request.